Airmail Crashing or Freezing — How to Fix

Problem

Airmail crashes on launch, freezes during use, or becomes unresponsive.

Solution

Step 1: Force Quit and Restart

1. Press Cmd+Option+Esc to open Force Quit
2. Select Airmail and click Force Quit
3. Reopen Airmail

Step 2: Update Airmail

1. Open the App Store
2. Check for updates and install the latest Airmail version

Step 3: Reset Airmail's Cache

1. Quit Airmail completely
2. Hold the Option key while opening Airmail
3. Select the option to Reset or Rebuild the database

Step 4: Clear Airmail Data (macOS)

1. Quit Airmail
2. Open Finder → Go → Go to Folder
3. Type ~/Library/Containers/it.bloop.airmail2
4. Move this folder to the Trash (this removes all Airmail local data)
5. Reopen Airmail and set up your accounts again

Step 5: Check for macOS Issues

• Make sure macOS is up to date
• Check if the crash happens with a specific email (it could be a malformed email causing the issue)
• Try creating a new macOS user account and testing Airmail there

Note: Clearing Airmail data does not delete your emails — they're on the server.