F.A.Q.

Welcome to Airmail Support

Q: How can I try Airmail for free?

A: Download here: iOS or macOS.

Q: Where is Airmail available for purchase?

A: Airmail is available exclusively on the Apple App Store (iOS) and Mac App Store (macOS). It cannot be purchased from third-party platforms. Purchases are linked to your Apple ID, and for privacy reasons, we do not have access to your Apple ID email address. Purchases can be restored using the "Restore Purchases" option in the app.

Q: How can I join the beta versions of Airmail?

A: Beta testing is available via Apple TestFlight. Join here: Airmail iOS Beta or Airmail macOS Beta.

Q: What is Airmail Pro pricing?

A: Free to use; Pro requires a monthly subscription (price varies by country and promotions). The exact pricing for your region can be checked directly inside the app under Settings > Airmail Pro.

Q: Is Family Sharing enabled for purchases?

A: Yes, Family Sharing is supported for all purchases made through the Apple App Store.

Q: How can I cancel my subscription?

A: Cancel through your Apple account settings using this link: manage subscriptions.

Q: How can I get a refund?

A: Refunds are handled by Apple via reportaproblem.apple.com.

Q: Where can I find the privacy policy for all Airmail apps?

A: You can view the privacy policy for all Airmail Mac here: Airmail Mac Privacy Policy.

A: You can view the privacy policy for all Airmail iOS here: Airmail iOS Privacy Policy.

Q: What is Airmail for Business?

A: Airmail for Business is a tailored version of Airmail for companies, schools, and organizations. It offers centralized licensing, priority support, and deployment tools like Mobile Device Management (MDM) for managing multiple devices. Airmail for Business is available as a single purchase, supports volume licensing for institutions, and does not include push notifications. It is designed for easier IT administration and bulk deployments.

Compatibility

Q: Does Airmail work on Apple Silicon?

A: Yes, supports M1, M2, and M3 processors.

Q: Does Airmail work on Intel-based Macs?

A: Yes, Airmail supports all Intel 64-bit Macs running macOS 10.12 or later.

Q: Does Airmail work on Apple Vision Pro?

A: Yes, Airmail supports Apple Vision Pro via the visionOS App Store.

Q: Is the latest macOS supported?

A: Yes, macOS Sonoma 14 is supported. Some plugins (GPG and S/MIME) may require updated signatures.

Q: What is the minimum macOS version required?

A: macOS 10.12 or later, 64-bit processor.

Q: Is Airmail available on Apple Watch?

A: Yes.

Q: Is there an Android version?

A: No, and none is planned in the near future.

Accounts & Authentication

Q: How do I add an iCloud account with two-step authentication?

A: Enable Two-Step Verification and follow this guide.

Q: Which protocols does Airmail support?

A: IMAP (Yes), POP3 (Yes), Exchange 2007+ (Yes), ActiveSync (Not yet, no ETA).

Q: What should I do if my Exchange endpoint URL isn’t working?

A: Manually enter https://domain.com/ews/exchange.asmx (replace domain.com). Test in a browser; if login is prompted, it’s correct.

Q: Can I sync settings across devices?

A: Yes, use iCloud sync in Preferences > Accounts.

Features and How to Use Them

Q: How do I enable read receipts?

A: iOS: Not supported after May 11, 2017. macOS: Install the read receipts plugin and enable in Preferences > Plugins.

Q: How can I send encrypted emails?

A: Install S/MIME or GPGTools, then enable in Preferences > Security when composing.

Q: How do I use templates?

A: In the compose window, select “Save as Template.” Access saved templates from the compose toolbar.

Q: How do I snooze a message?

A: Right-click the message > Snooze > choose a return time.

Q: How can I delay sending messages?

A: Enable in Preferences > Composing, then set delay time.

Q: How do I enable Idle?

A: macOS: Preferences > Accounts > More > enable “Idle.” iOS: Enable push in Settings > Notifications > Airmail.

Q: How do I use the To-Do feature?

A: Move emails to Todo, Memo, or Done folders from the right-click menu or toolbar.

Q: Can I create custom shortcuts?

A: In Airmail 3, Preferences > Actions to assign shortcuts.

Troubleshooting

Q: Why am I getting a wrong credentials error?

A: Check your details; use app-specific passwords if required.

Q: How do I fix performance issues?

A: Limit attachment downloads and restrict sync in Preferences > Accounts > More.

Q: Why am I not getting notifications?

A: Ensure emails remain in the Inbox; rules that move them disable notifications.

Q: Does Airmail work with VPNs or proxies?

A: Some may block Airmail; disable if issues occur.

Q: How can I change the delete key behavior?

A: Preferences > Actions.

Q: Why can’t I send attachments to Evernote?

A: Ensure they are downloaded before sending.

Q: Where is the Outbox?

A: Found in the Drafts folder.

Q: Why are my sent emails not appearing in the Sent folder?

A: Check account settings to ensure “Store sent messages on the server” is enabled.

Q: Why are images not loading in emails?

A: Go to Preferences > Privacy and ensure “Load remote images” is enabled.

Q: Why are some emails displaying incorrect time or date?

A: Verify your device’s time zone and date settings.

Q: Why can’t I search all my emails?

A: Ensure “Include Trash and Spam” is enabled in Preferences > Advanced, and increase the sync period in account settings.

🚑 What is the BEST and fastest way to fix odd or persistent problems?
Clear the Message Cache. This is the most effective way to reset Airmail’s local data and start fresh. It removes stored message data and forces Airmail to re-download everything from the server.
Go to Preferences > Accounts > [Select Account] > More > Clear Message Cache. This will not delete your emails from the server but will rebuild your local database.

Privacy & Data

Q: What is your privacy policy?

A: Messages are not stored. Snooze Sync stores only message ID and email address. Full privacy policy available here: Airmail Privacy Policy.

Q: Is Airmail GDPR compliant?

A: Yes. Temporary data is deleted after 7 days inactivity. Remove your data at airmailapp.com/dataremoval or email contact@airmailapp.com.

Storage & Migration

Q: Can I store emails on an external drive?

A: No, due to sandbox restrictions.

Q: How do I migrate Airmail to a new Mac?

A: Copy ~/Library/Containers/it.bloop.airmail2 to the same path on the new Mac.

Other Information

Q: Can I search Trash and Spam?

A: Yes, enable in Preferences > Advanced.

Q: What happens when I archive a message?

A: It moves to the Archive folder or All Mail (Gmail).

Q: How can I select multiple emails?

A: macOS: Command+Click; iPhone: Tap+Hold; iPad: Double-Tap.

Q: How do I add emoji in emails?

A: Menu Bar > Edit > Emoji and Symbols.

Q: Which integrations are unavailable?

A: Grammarly, Slack, Salesforce, Recall, Boomerang, OneNote, Daylite.

Updated on: 08/13/2025