IMAP/POP3 Account Setup - SSL Configuration for Custom Domains

<h2>Problem</h2><p>The user cannot set up an email account from a custom domain (e.g. a hosting provider like DotEasy) in Airmail. The error says "unable to verify account name or password" and there is no visible option for SSL settings.</p><h2>Solution</h2><p>When adding a custom domain email account via IMAP or POP3:</p><ul><li>Go to <strong>Airmail Settings → Accounts → Add Account → Other (IMAP/POP)</strong>.</li><li>Enter your email address and password.</li><li>In the server settings, enter the incoming (IMAP/POP) and outgoing (SMTP) server addresses provided by your hosting provider.</li><li>Make sure to enter the password in <strong>both</strong> the IMAP and SMTP fields.</li><li>SSL/TLS settings are configured automatically. If you need to specify ports manually, common settings are: IMAP port 993 (SSL), POP3 port 995 (SSL), SMTP port 465 (SSL) or 587 (TLS).</li></ul><p>If the account works in webmail but not in Airmail, verify the server addresses and credentials with your hosting provider.</p>

Updated on: 03/28/2026