> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.airmailapp.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Troubleshooting | iCloud Sync

If you are experiencing any problems with iCloud sync, please look through these common problems 
 associated with iCloud Sync.

###### Error Message: Verify your iCloud Credentials

![](https://storage.crisp.chat/users/helpdesk/website/cda391d2-f5f9-4dc6-bec0-935bb2d9a44e/4595e722-d65a-4494-98a1-1932f868569e.png)
 If you receive the error 'Verify your iCloud Credentials' while trying to add an email account using iCloud 
 Import, please check the following:

1. Tap on Settings on your iOS Device

2. Scroll down to iCloud and tap on it

_If iCloud is not setup on your iOS device, please do it now. For help with this, visit_ http://www.apple.com/icloud/setup/ios.html

3. Tap on iCloud Drive

If iCloud Drive is not enabled, enable it now.

4. Enable Airmail App to use iCloud Drive.


![](https://storage.crisp.chat/users/helpdesk/website/cda391d2-f5f9-4dc6-bec0-935bb2d9a44e/7aec509a-1271-4ba7-9f80-262aceb9f540.png)
5. Go back to Airmail and try to import your accounts.

###### Error Message: Disabled by System

![](https://storage.crisp.chat/users/helpdesk/website/cda391d2-f5f9-4dc6-bec0-935bb2d9a44e/57b48ef0-8a23-4a45-946c-1b636eb8afc0.png)
If you see an error 'Disabled by System' in Airmail's Settings, please follow the steps above.