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# Using the Console Log to Debug an Issue - Airmail for macOS

Occasionally, in a support ticket request, an Airmail support staff member may ask you for the Console Log 
 for Airmail so we can debug the problem you have reported.  Following is a simple procedure to obtain this 
 log and send it to us.

 1. First, open the Console by clicking on “Spotlight” in the Menu Bar, type in “console” and hit “Return”. 
 This will open the Console.

![](https://storage.crisp.chat/users/helpdesk/website/cda391d2-f5f9-4dc6-bec0-935bb2d9a44e/44dcd1a3-4633-446a-b911-74210b650dab.png)
2. Next, in the Console search window type “airmail” and all the log entries pertaining to Airmail will   
 appear in the log. At the lower right, the time period for Airmail entries should be defaulted to "Now".  Use 
 this setting unless the support staff asks you for entries that are from a different time period.


![](https://storage.crisp.chat/users/helpdesk/website/cda391d2-f5f9-4dc6-bec0-935bb2d9a44e/a6d4c8c7-9a29-456d-8945-9a35ccbd7cc2.png)
 3. Last, highlight all the entries in the console window and “Copy” them. “Paste” them into the support 
 ticket email and send them back to us.