How to Report a Bug or Request a Feature in Airmail

<h2>Problem</h2><p>You've found a bug in Airmail or want to suggest a new feature.</p><h2>Reporting a Bug</h2><h3>Via Crisp Chat (Recommended)</h3><ol><li>Visit <a href="https://airmailapp.com">airmailapp.com</a></li><li>Click the <strong>chat icon</strong> in the bottom-right corner</li><li>Describe your issue with as much detail as possible</li><li>Include: your device, OS version, Airmail version, and email provider</li></ol><h3>Via Email</h3><ol><li>Send an email to the Airmail support team</li><li>Include screenshots or screen recordings if possible</li><li>Mention the steps to reproduce the bug</li></ol><h3>What to Include in a Bug Report</h3><ul><li><strong>Device</strong> — Mac model, iPhone/iPad model</li><li><strong>OS Version</strong> — macOS 14.x, iOS 17.x, etc.</li><li><strong>Airmail Version</strong> — Found in Airmail → About Airmail (Mac) or Settings → About (iOS)</li><li><strong>Email Provider</strong> — Gmail, iCloud, Outlook, etc.</li><li><strong>Steps to Reproduce</strong> — Exactly what you did before the bug occurred</li><li><strong>Expected vs Actual</strong> — What should happen vs what actually happens</li><li><strong>Frequency</strong> — Does it happen every time or intermittently?</li></ul><h2>Requesting a Feature</h2><ol><li>Use the same Crisp chat or email channel</li><li>Describe what you'd like Airmail to do</li><li>Explain your use case — why this feature would help you</li><li>The development team reviews all feature requests</li></ol><h2>Checking Airmail Version</h2><ul><li><strong>Mac</strong> — Airmail menu → About Airmail</li><li><strong>iPhone/iPad</strong> — Airmail Settings → About</li></ul>

Updated on: 03/28/2026